Services, Commissions and Fees in 2026

• Creating and updating your property-advert on the Casa Andaluza website

• Publication of your ad on channels* such as Airbnb, Booking and Holidú (if desired)

• Promotion through social media, newsletters and other marketing campaigns

• Active promotion through the Casa Andaluza office staff

• Organisation of arrivals and departures with key handover ("self-check-in" method) and guest declaration in SES Hospedaje.

• Guest-App with information about check-in, check-out, house manual and local recommendations.

• 24/7 emergency number for customer service during the stay

• Complaints management

• Collections and payments of rent and cleaning fees, invoicing

• Collection and publishing of customer reviews and ratings

* The channel commissions which are usually around 17% are added to the Casa Andaluza commission through a mark-up. In this way, the gap between what the guest pays and what you receive is the CA commission + the channel commission.

2. Cleaning and maintenance service management

Organisation and control of cleaning and maintenance tasks with our own staff. Decide for yourself what you want to keep in your own hands and what you want to delegate to Casa Andaluza.

The booking fee rises by 5% to 27%. Now you can forget about looking for staff to clean and maintain your property, you don't have to pay them or control their work. Because we do it for you.

a) Arrival and exit cleaning + incident management (operational maintenance)

• Preparation for guest entry. The rate depends on the state of the property and the work required. It can be a thorough initial cleaning at the beginning of the season. Or a half-hour or even several hours job after a few days or a few weeks of vacancy. The owner is invoiced according to the work involved and other costs such as laundry, inventory replacement etc.

• Guest departure cleaning is paid by guest by a fixed amount. The same amount will be charged to the owner for his own stays (including stays of family and friends). This includes cleaning of the entire flat + linen service + check of the operation so that it is ready for the next arrival.

• Booster cleaning. If your property has a high occupancy rate, it will need a more thorough cleaning every 3-6 months. The owner will be billed for any hours in excess of the exit cleaning.

• Management of technical incidents. Our facility technician will be there immediately to solve technical problems. In some cases we might call a specialist. The owner is billed for the work hours and materials involved.

b) Annual preventive maintenance twice per year

• A diagnosis to detect the needs of the home. The general state of the property: need of painting, anti-humidity treatment, inventory replacement; state of furniture and fixtures, operation of appliances. A report will be created and presented to the owner along with an "action plan" and a cost estimate.

• This visit is combined with smaller maintenance jobs: cleaning washing machine or dishwasher filters; drains and siphons; redo silicone in kitchen and bathrooms, whiten joints; remove/paint stains; descale and degrease; tighten loose screws in furniture; review blinds and their tapes; gas heater gum cleaning; sharpen knives; grease hinges and check locks; Carry out the other small repairs that are necessary so that your home is in perfect condition. Charged per hour of work + material.

• Carrying out renovation, painting and improvement work. Cost estimate, control of the execution, billing. If external companies and technicians are involved, Casa Andaluza charges a margin of 10% as an expense allowance.

3. Occupation by owners, family members, friends and owner´s guests