Frequently Asked Questions: Everything You Need to Know

At Casa Andaluza, we take care of the entire check-in process to make it easy, clear, and hassle-free.

• 📩 One day after your booking, you will receive an email with access to your guest app, where you’ll find all the information about your stay: arrival, key collection, departure, and the house manual.

• 🕔 Check-in is from 5:00 pm onwards.
  👉 Early arrivals must be arranged in advance with our office.

• 🔑 Key collection can take place in two ways:

  • At our office in Conil (for properties in town)

  • Directly at the property (common for homes outside Conil )

• 🧾 If you collect the keys at our office, you will find an envelope with your name in the outdoor key safe.
  👉 The access code will be sent to you by email a few days before arrival.

• 📍 The app also includes:

  • A direct link to Google Maps

  • Detailed directions to easily find your accommodation

👉 Everything is designed to ensure a smooth and stress-free arrival.

At Casa Andaluza, we are always here to help:

• 📞 Direct assistance from our office (Monday to Friday, 10:00 am – 2:00 pm)

• 📱 Emergency contact phone (+34 660 451 839) available outside office hours until 9:00 pm and on weekends

• 🔧 In-house technician to quickly resolve any issues in the property

• Also check the house manual, which is linked to the Guest App to find solution to your problem.

👉 Your peace of mind is our priority. 

It depends on the property.

• 🐾 Some properties are pet-friendly, while others do not allow pets.

• This information is always clearly stated in the listing.

👉 If you are traveling with a pet, we recommend contacting us before booking.

💶 Conditions:

• Approximate fee of €35 per pet per stay

• Maximum of 2 pets per property

• Pets are not allowed in properties that do not explicitly accept them

⚠️ Important rules:

• Guests are financially responsible for any damage caused by their pet

• Pet owners must clean up after their pets in gardens or outdoor areas

• Pets are not allowed in the swimming pool

The payment process depends on the booking channel:

• Bookings via platforms (Airbnb, Booking, etc.)
  Payment is handled directly through the platform.

• Direct bookings with Casa Andaluza

  • Online payment via our secure payment gateway

  • Or by bank transfer (you will receive an email with instructions)

💳 Payment terms:

• A 20% deposit is required to confirm the booking

• The remaining balance is due 30 days before arrival

👉 Optionally, you can arrange with our office:

• To pay up to 50% of the remaining balance upon arrival, provided that at least 50% of the total amount has been paid 30 days in advance

⚠️ Last-minute bookings:
The full amount must be paid immediately.

Cancellation conditions depend on the channel through which the booking was made:

• If you book directly with Casa Andaluza, the conditions outlined in our terms and your contract will apply.

• If you book through platforms such as Booking or Airbnb, the platform’s cancellation policy will apply.

👉 In all cases, the cancellation conditions are clearly stated before confirming your booking.