GENERAL TERMS AND CONDITIONS OF CASA ANDALUZA

FOR SHORT STAYS IN TOURIST ACCOMMODATION

(last updated February 2026)

Casa Andaluza, hereinafter referred to as ‘CA’ or ‘the agency’, has its registered office at C. Enólogos, 3, E-11140 Conil. Since 2009, Casa Andaluza has been a registered trademark of Consulting y Marketing de la Janda, S.L.U. All contracts between CA and its clients (owners and guests) are subject to Spanish law, in particular Law 13/2011 of 23 December on Tourism in Andalusia and Decree 28/2016 on tourist accommodation, as well as the General Law for the Protection of Consumers and Users and the Civil Code.

1. ACCEPTANCE.- Making any reservation implies acceptance of these general conditions.

2. USER.- The person making the reservation must be of legal age and is responsible for the accuracy of the information provided. Reservations by representatives or legal guardians of future guests are not permitted.

3. SHORT STAYS.-These conditions apply to contracts for stays of up to 30 days, in which case the daily rental rate indicated in the advertisement applies, without prejudice to any possible discount for long stays that may be applicable.

These conditions do not apply to stays of 30 days or more, in which case monthly rates apply in accordance with the specific conditions for long stays.

4. INTERMEDIARY AGENCY.-CA acts as an intermediary agency for contracts between individuals: the owners of the properties and the guests. The rental amount is therefore exempt from VAT, while the amounts charged for the agency's services (intermediary commission, cleaning service) are subject to the legal VAT rate of 21%.

CA's task is to manage bookings, check-ins and check-outs, collections and payments. It also provides customer service before and during the stay and acts as a mediator in the event of incidents.

CA will respond in accordance with current consumer and user regulations and will ensure that the contracting parties (guests and owners) fulfil their contractual obligations, as well as mediating in the event of incidents. Some items in the inventory or features of the accommodation may have been modified by the owner without prior notification to the agency. CA is not responsible for these changes.

The owner of the property is responsible for the good condition of the accommodation covered by the contract and its furnishings, in compliance with the regulations of the Regional Government of Andalusia in relation to the requirements set out in Decree 28/2016 of 2 February and Decree 31/2024 of 29 January.

The agency's responsibility extends to the preparation of the property for arrival in those properties where the management of services has been entrusted by the owner to the agency: cleaning and provision of towels and sheets, as well as complimentary products (basic cleaning and kitchen products).

If these services are provided by the owners of the property, they are responsible for these services.

5. CONFIRMED ONLINE BOOKING.- Online bookings made through the website are confirmed and binding upon payment of the deposit during the booking process. The payment is automatically recorded in the booking and the guest receives instant confirmation of the booking.

6. PRE-BOOKING.-Guests have the option of requesting a pre-booking through the Casa Andaluza office. Guests receive a notification with their location number and a link for online payment, as well as Casa Andaluza's bank details, in case they prefer to pay by bank transfer.

To confirm the booking, the guest must pay the deposit within 24 hours.

In the case of a bank transfer, proof of payment must be sent to Casa Andaluza. By mutual agreement, it is possible to extend the pre-booking from 24 hours to a maximum of 3 days.

7. RESERVATION ON REQUEST: For some of the properties managed by CA, the agency does not have access to the owners' calendars in real time, and it is necessary to check the availability of the property. There may also be properties that require the express acceptance of the reservation by the owner. As a result, the agency has the right to unilaterally cancel the pre-booking within 24 hours and offer alternative accommodation for the requested period.

8. PRICE.- The total price of the booking consists of the rental of the property, which is calculated in euros per day, and the cleaning fee for arrival/departure. The full price also includes the CA commission and, in the case of bookings made through channels such as Booking, Airbnb, etc., the commission for that channel.

The rental price of the property includes all utility costs such as electricity, gas, water and internet, as well as community fees, taxes, and garden and pool maintenance.

It may also include other agency services requested by the guest, such as intermediate cleaning, cot or extra bed rental, or the cleaning supplement for pets.

9. PAYMENT.- Prior to entering the accommodation, the guest must have paid the full agreed price.

1. The booking depositis generally 20% of the total price and serves to confirm the booking. It can be paid by card or bank transfer.
2. The remaining balance must be paid 4 weeks prior to arrival via the payment link that is automatically sent 30 days before arrival.
3. Payment on the day of arrival:At the guest's request, it is also possible to settle part of the payment on the day of arrival. In this case, the guest must have paid at least 50% of the full price at least one month in advance.
4. The following payment methodsare accepted: online payment via Stripe's secure payment gateway; transfer to the agency's bank account; cash or card payment at the Casa Andaluza office.
5. In special cases, direct payment to the property owner may be agreed.
6. Last-minute bookings: if the arrival date is less than 30 days from the booking date, the guest must pay the full price to confirm their booking. Upon request, they may choose to pay a deposit of 50% of the full price and pay the remaining amount on the day of arrival, by card or in cash.
7. If a partial payment is agreed upon on the day of arrival, the guest must guarantee this payment with their credit card.

10. DEPOSIT.- CA has the right to request the guest to pay a deposit to ensure compliance with the rules and the condition of the property and its contents. Although not generally required, the payment of a deposit may be mandatory in certain accommodations and will be indicated in the description of the property.

1. In certain cases of risk (groups of young people, bookings with no previous history, etc.), an additional deposit of between €200 and €400 may be required, due to the high risk of incidents occurring as a result of non-compliance with rules and misuse of the property, especially by groups of young travellers. This deposit must be paid by credit card via online payment within 24 hours of receiving the payment letter.
2. Even if a deposit has not been required, CA has the right to claim from the guest the amounts accrued for:

• breach of the rules
• damage to the property caused by misuse, negligence or irresponsibility
• excessive dirt
• late check-out after 11 a.m. without prior agreement with the agency.

11. OCCUPANTS AND AGE RESTRICTIONS (YOUNG PEOPLE'S GROUPS).-Only the maximum number of people admitted in the accommodation description and according to the number of people indicated in the booking may stay.

Young guests: CA reserves the right to refuse bookings from persons under the age of 25, due to the risk that this demographic group poses to the condition of the property and to the neighbourhood and local community. In any case, the acceptance of bookings from this segment is subject to the express acceptance of the rules by each of the guests in the group, as well as the deposit of the security deposit mentioned in point 10.

12. CLEANING, TOWELS, SHEETS AND COMPLIMENTARY PRODUCTS.- The property will be made available to the guest in a clean condition, equipped with sheets, towels and other items for immediate use.

1. Payment for cleaning on arrival/departure: The fee is paid together with the rental of the accommodation.
2. If the cleaning is carried out by CA service personnel, this fee includes the salaries and insurance of the cleaning staff as well as the legal VAT of 21%.
3. Sheets and Towels:For stays of up to 14 days, 1 set of sheets per bed and 1 set of towels per person will be provided, as well as several complimentary towels. For stays of more than 14 days, two sets of sheets per bed and two sets of towels per person will be provided.
4. Interim cleaning:CA offers a cleaning service and change of sheets and towels during your stay for a fee: €25 per hour of cleaning (minimum 2 hours) and €7.50 per person for the change of linen.

13. CANCELLATION BY THE GUEST.-The guest may cancel their booking at any time and must do so in writing (email, WhatsApp, SMS) addressed to the agency. Depending on how far in advance of the arrival date the cancellation is made, the cancellation penalty for spaces that are not filled by new bookings is set at:

• up to 61 days: 20% of the rental price
• between 60 and 35 days: 50% of the rental price
• between 34 and 10 days: 80% of the rental price
• less than 9 days: 95% of the rental price.

No cancellation fees apply to cleaning costs and other agency services that have not yet been provided. Any income from new bookings that fill the cancelled space will be deducted from the cancellation fees, taking into account any discounts and promotions that may have been necessary to find new customers at short notice.

The minimum agency management fee is €100. We recommend that our guests take out travel insuranceto cover cancellation fees.

14. CHANGE OF BOOKING.-A change to a confirmed booking (dates or accommodation) is possible without penalty for cancellation 61 days prior to arrival. A management fee of £50 will be applied for the change.

If your arrival date is 60 days or less away, any change to your booking will result in the cancellation of your existing booking and a new booking, especially if a change of property is involved. Please note that each booking is a separate contract with an individual owner. In the event of a late arrival or early departure, there is no entitlement to a (partial) refund of the rental fee.

15. CANCELLATION BY CA.-CA may cancel the confirmed booking before arrival in the event of non-payment of the fee, if the customer, after receiving a payment reminder from CA, does not respond.

CA may cancel the booking after arrival if guests behave in a manner that could cause damage to the property and/or generate excessive costs for the owner or the agency. This refers in particular to non-compliance with the rules, negligence or irresponsibility, or in cases of over-occupancy. In this case, the agency is not obliged to refund the amounts paid and is entitled to claim, both on behalf of the owner and on its own behalf, compensation for damages suffered.

16. CHANGE OF ACCOMMODATION BY CA.-CA reserves the right to change the contracted accommodation for another of the same or higher category at no additional cost, in the event that the accommodation cannot be used (temporarily) as tourist accommodation. The guest has the right to terminate the contract if they do not accept the proposed alternative(s).

17. INCIDENTS.-In the event of damage being detected, the guest must notify the agency as soon as possible so that the necessary measures can be taken without delay to remedy the damage. If the incident persists beyond the time limit set for its resolution, which is a maximum of 24 hours, the guest may claim a reduction in the rental price.

Neither the agency nor the owner shall be held financially liable for any inconvenience caused by works on public roads adjacent to the property, maintenance measures (painting of buildings, repairs, etc.) carried out by residents' associations, or force majeure.

The guest is obliged to give access to the service personnel responsible for resolving/eliminating the damage. When reporting the damage, it is recommended that the guest provide evidence (photographs or videos) together with a brief description if necessary. The right to claim a reduction in rent due to damage accrues from the moment the agency is notified and the 24-hour resolution period has elapsed.

18. LIMITATION OF LIABILITY OF THE AGENCY.

CA or its employees are not responsible for:

• errors, omissions or misspellings.
• misinterpretation by third parties.
• personal damage or injury during your stay in one of the properties, except in cases of wilful misconduct or gross negligence in accordance with current regulations.
• disputes between a guest and a third party.
• content of external links found on our website.
• external factors that could (temporarily) change the environment, such as public works, damage caused by floods or storms, etc.

19. SPECIAL OBLIGATIONS OF THE GUEST.

1. Guests under the age of 25 must consult with CA to find out whether groups of young people are allowed on the property. In any case, the special rules for young travellers must be accepted and respected.
2. The guest is responsible for the entire group travelling with them, for treating the property with care and for notifying CA immediately of any damage or defects.
3. The property may only be used by the number of people named in the booking. In the event of over-occupancy, we may demand the immediate departure of the excess guests and/or a compensation payment for the period of over-occupancy (10%-15% of the rental price per person).
4. Camping on the estate (pitching tents, parking caravans, etc.) is strictly prohibited.
5. On the day of arrival, check-in is possible from 5 p.m.; on the day of departure, check-out is before 11 a.m. Early check-in or late check-out is only possible with the express permission of CA.
6. On the day of departure, you are required to leave the property in a clean and tidy condition (dishes washed, rubbish disposed of, floors swept, everything in its place).
7. The guest is obliged to do everything possible to avoid damage, disturbances or defects, including removing parasols and awnings on windy days or bringing cushions and mattresses indoors when it rains or at night in the case of gardens with automatic sprinklers that are usually programmed to water at night.
8. Service personnel must be allowed access to the property for pool and garden maintenance, even without prior notice.

20. PETS.-To bring a pet, you must first check whether pets are allowed on the property.

Requirements for bringing a pet are:

• Payment of a one-off supplement of €35 (in some properties, this price may vary) to compensate for the additional cleaning and laundry efforts,
• guarantee with a deposit of €250 any damage or costs that the animal may cause
• The dog owner must ensure that the animal behaves well and does not disturb the neighbourhood by barking, scratching the door or furniture, digging holes in the garden or destroying plants.
• The dog owner must remove all excrement from the garden.

21. USE OF THIS WEBSITE.-

Use of the website www.casa-andaluza.com/es/de is limited to your own private use and may not be used for commercial exploitation. You are not entitled to make copies of any part of the site, change it or create a site based on it without the express permission of CA. We reserve the right to make changes to the website at any time we deem necessary. The information provided may depend on a third party, and although CA attempts to ensure that all information is correct, we cannot be held responsible for any errors.

22. EXPIRY OF CLAIMS, PROHIBITION OF ASSIGNMENT, JURISDICTION.-

• Claims arising from the contract expire after 6 months from the day of departure.
• These claims may not be assigned to third parties, including spouses.
• CA submits to the courts of Chiclana.

23. European Union Online Dispute Resolution Platform

© Casa Andaluza 1999-2026 Casa Andaluza is a trademark of Consulting y Marketing de la Janda, S.L.U., with registered office at C. Enólogos, 3, 64, E-11140 Conil de la Frontera, and tax identification number B72147705